DUE TO THE OVERSEAS LOCATION OF OUR FULFILLMENT CENTER, PLEASE ALLOW FOR UP TO 1-3 WEEKS FOR SHIPPING, AND 3-4 WEEKS FOR INTERNATIONAL ORDERS.
If your item does not arrive within 90 days of fulfillment, we will refund you your money.
Please double check your address and ensure all necessary information is provided without errors.
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out of stock or backordered. Rest assured, any shipping delays will be communicated.
Multiple item orders may ship out individual items separately if necessary. This is to expedite the shipping process and to ensure you receive your items in the fastest manner possible.
For more information, please visit our FAQ page or contact us at firstname.lastname@example.org.
We offer many pieces with different styles by different designers and thus have varying sizes throughout our selection. Each item will have their own measurement. Always consult the sizing charts and compare for accurate sizing. For proper comparisons, measure existing garments that you have and not yourself. Measurements in sizing charts are only approximations and actual measurements may vary. If there is no sizing chart, e-mail us at email@example.com and we will respond right away with sizing recommendations. We are implementing a live chat service soon so that our team will be able to help you instantly.
We want you to love the clothes the minute it arrives. The last thing we want is a garment being too small for you due to lack of care in selecting size. So never be afraid to ask for sizing recommendations. We are here to help you!
PLEASE EMAIL US AT HELP@IAMNOCTURNAL.COM TO GET THE REFUND PROCESS STARTED!
WE LOVE WHAT WE DO AND WE WANT YOU TO LOVE YOUR ITEMS! BRAND NEW UNWORN, WITH NO VISIBLE WEAR, SMELLS, OR ANIMAL HAIR MAY BE RETURNED WITHIN 30 DAYS AFTER ARRIVAL FOR STORE CREDIT ONLY, NO REFUNDS.
ITEMS THAT FAIL TO ARRIVE AFTER 90 DAYS OF FULFILLMENT WILL BE REFUNDED TO YOU.
PLEASE NOTE ALL SHIPPING COSTS ARE NON-REFUNDABLE AND CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING.
OUR POLICY LASTS 30 DAYS. IF 30 DAYS HAVE GONE BY SINCE YOUR GOODS HAVE BEEN DELIVERED, UNFORTUNATELY WE CAN’T OFFER YOU A REFUND OF ANY KIND.
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION AS RECEIVED. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.
FREE RETURNS OR EXCHANGES ARE OFFERED IF ANY DEFECTS ASSOCIATED WITH THE MERCHANDISE IS PRESENT AS A RESULT OF OUR OWN FAULT.
IF A PROBLEM IS PRESENT, PLEASE INFORM US WITHIN 7 DAYS OF RECEIVING YOUR ITEMS.
EXCHANGES FOR SIZING ISSUES WILL BE GRANTED FOR MOST SITUATIONS, AND FREE OF CHARGE IN VARIOUSCIRCUMSTANCES. ALWAYS VISIT OURSIZING PAGEFOR HELP OR CONTACT US AT INFO@IAMNOCTURNAL.COM FOR RECOMMENDATIONS.
FOR EXCHANGES DUE TO SIZING, PLEASE CONTACT US AT INFO@IAMNOCTURNAL.COM.
TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.
THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED (IF APPLICABLE).
ANY ITEM NOT IN ITS ORIGINAL CONDITION, IS DAMAGED OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR.
ONCE WE RECEIVE RETURNED PACKAGES THEY ARE INSPECTED & WILL BE PROCESSED WITHIN 3-6 BUSINESS DAYS. YOU WILL THEN BE GIVEN A STORE CREDIT OF THE AMOUNT OF THE ITEM AT THE TIME OF PURCHASE MINUS SHIPPING CHARGES. WE ARE NOT RESPONSIBLE FOR ANY SHIPPING COSTS, THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS. STORE CREDIT WILL BE EMAILED TO THE CUSTOMER'S EMAIL ACCOUNT THAT WAS CREATED AT CHECKOUT. PLEASE NOTE THAT ALL STORE CREDITS WILL EXPIRE AFTER A YEAR! ALL DENIED RETURNS OR RETURNS RECEIVED AFTER 30 DAYS WILL BE DONATED TO CHARITY.
If you have any questions that haven't already been answered in our FAQs page, please feel free contact us directly at INFO@IAMNOCTURNAL.COM or fill out the form below: