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FAQ

Shipping and Tracking

How long does shipping take?

Lost stolen or undelivered packages

Orders with incorrect address information Where do your products ship from?

What countries do you ship to?

Will there be duties/taxes on my package?

Backorders

Will my items all arrive in the same package?

Returns and Exchanges

What is your refund policy?

How do I return my order?

Sale items

How do I exchange my order?

Damaged or incorrect products

Orders Changes/Cancellations

How do I edit or change my order?

How do I cancel my orders?

Discount codes and price adjustments

Discount codes and price adjustments

Sale items Payments

Payments

What payment methods do you accept?

When am I charged for my order?

Sales Tax

What currency are your products stated in?

What currency are your products stated in?

Products

Who manufactures and designs the clothes?

Contact Information

How do I contact IAMNOCTURNAL with questions not addressed above?