FREE SHIPPING ON ORDERS OVER $100

REFUND POLICY

PLEASE EMAIL US AT HELP@IAMNOCTURNAL.COM TO GET THE REFUND PROCESS STARTED! 

WE LOVE WHAT WE DO AND WE WANT YOU TO LOVE YOUR ITEMS! BRAND NEW UNWORN, WITH NO VISIBLE WEAR, SMELLS, OR ANIMAL HAIR MAY BE RETURNED WITHIN 30 DAYS AFTER ARRIVAL FOR STORE CREDIT ONLY, NO REFUNDS. 

 

PLEASE NOTE ALL SHIPPING COSTS ARE NON-REFUNDABLE AND CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING. 

OUR POLICY LASTS 30 DAYS. IF 30 DAYS HAVE GONE BY SINCE YOUR GOODS HAVE BEEN DELIVERED, UNFORTUNATELY WE CAN’T OFFER YOU A REFUND OF ANY KIND.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION AS RECEIVED. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.

FREE RETURNS OR EXCHANGES ARE OFFERED IF ANY DEFECTS ASSOCIATED WITH THE MERCHANDISE IS PRESENT AS A RESULT OF OUR OWN FAULT.

IF A PROBLEM IS PRESENT, PLEASE INFORM US WITHIN 7 DAYS OF RECEIVING YOUR ITEMS.

IF YOU SELECTED THE WRONG SIZE, NO RETURNS OR EXCHANGES ARE OFFERED. SELECTING THE PROPER SIZE FOR YOU IS IMPORTANT TO US. ALWAYS VISIT OUR SIZING PAGE FOR HELP OR CONTACT US AT INFO@IAMNOCTURNAL.COM FOR RECOMMENDATIONS.

TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.

THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED (IF APPLICABLE).

ANY ITEM NOT IN ITS ORIGINAL CONDITION, IS DAMAGED OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR.

ONCE WE RECEIVE RETURNED PACKAGES THEY ARE INSPECTED & WILL BE PROCESSED WITHIN 3-6 BUSINESS DAYS. YOU WILL THEN BE GIVEN A STORE CREDIT OF THE AMOUNT OF THE ITEM AT THE TIME OF PURCHASE MINUS SHIPPING CHARGES. WE ARE NOT RESPONSIBLE FOR ANY SHIPPING COSTS, THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS. STORE CREDIT WILL BE EMAILED TO THE CUSTOMER'S EMAIL ACCOUNT THAT WAS CREATED AT CHECKOUT. PLEASE NOTE THAT ALL STORE CREDITS WILL EXPIRE AFTER A YEAR! ALL DENIED RETURNS OR RETURNS RECEIVED AFTER 30 DAYS WILL BE DONATED TO CHARITY.